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Terms & Conditions

 Buying Loose Diamonds and Engagement Rings


 Terms& Conditions

Whether you are purchasing a diamond ring, diamond engagement ring a pair of diamond earrings or a loose diamond, Diamonds-USA.com values all its customers and brings you top quality service and diamonds.

      

  • All products are USA Tax-Free.

  • Free world-wide insured shipping.

  • Design your jewel by choosing the diamond(s) and settings and we will set and size it to your finger size
  • .

  • "Have It Your Way" with Diamonds-usa.com, we can mix any combination of metals or settings parts that are shown on our web site.


Payment Options (summary)

  • Credit Card Payment

  •  We  accept Visa, MasterCard, Amex, Diners, JCB & Discover credit and debit cards.
  • We will accept your local card if you are residing in one of the countries we ship to.
    You may always use one or more Credit Cards under the same card holder name.

  • Wire Payment - pay with a bank transfer and receive a 2% discount on your purchase.

  • A mix of CC & Wire Payments.

  • Down Payment - Put a small credit card "Down Payment" to start your purchase. We will keep the diamond(s) on hold for you for one week (please read our Down Payment terms on the next page).

  • "Lay Away" Plan - up to 5 monthly payments by wire transfer or by Credit Card or a mix of wire and CC (please read our Lay Away Plan terms).

  • PayPal Checkout - Pay for your purchase with your PayPal account. You will be taken to the PayPal website to conclude the payment. This way you do not have to provide us with your financial information.

Orders are shipped after the full amount is paid .

  

   


 No Questions Asked Money Back Guarantee

To ensure your satisfaction with the diamond or jewelry you have purchased, Diamonds-USA.com Inc. offers you a ten-day money back guarantee period from the day you sign the parcel. Once you receive your purchase, you have the opportunity to examine and evaluate your selected diamond/jewelry for 10 days.

If you would like to get your purchase appraised, please be sure to go to an independent appraiser (one who does not sell his own diamonds/jewelry). If within these 10 days you decide to return your diamond/jewelry for any reason, please contact us for return instructions.


 Refund Policy

If you paid by Credit Card (authorization), the authorization will fade away by itself. If the funds were captured prior to shipping we will Credit your card.

If you paid by a wire transfer you will be refunded with a wire transfer for the full paid amount minus US$25 bank transfer fees.

If you cancel your order before it was shipped but after the jewel was sent to the workshop and finished, you will be charged 50% of the settings price.

Diamonds-usa.com Inc. does guarantee every mounting to be manufactured to the highest standards of quality and all stones will be securely set. If your order does not meet these high standards of workmanship, your mounting will be re manufactured in the same design.


 Life Time Diamonds Upgrade Policy



   

Diamonds-usa.com Inc. will take back any certified diamond bought from us (plan does not include the settings) for a full refund with the following conditions:


1) For your original certified diamond you should up grade to a 

    diamond of at least double the original diamond purchased amount.


2) Refund of your original diamond will be for the net amount if paid by Credit Card (amount 

    swiped -3%) or wire transfer (amount wired -US$25 bank wire transfer fees). 


3) Orders done 4 years ago or more will bear additional US$100 per carat for certificate

 renewing  

THe returned diamond will always have to be sent loose.

4) No discounts allowed to upgrade orders (diamonds and settings).

6) Customers must show original Diamonds-USA invoice or order number.


 Clarity Enhanced Diamonds Life-time Warranty

The diamond clarity-enhancement process should last forever, however care must be taken not to use a direct torch flame on the diamond when setting. In any case, we give a life time warranty for clarity enhanced diamonds we will repair the enhancement free of charge should any problems arise. Until today, we had only a handful of cases of using a torch on the ring but yet to receive a single complaint about our C.E diamonds.

 

 

Payment Options (Detailed)


Credit Card Payments

Please be aware, your credit card must have available credit limit that is higher than the amount of your order or your credit card company will not approve your credit card for the payment. Sometimes the Credit Card issuer blocks the card for INTERNET transactions for large amounts as part of their security measures. In such a case please call your card issuer and ask to remove this blockage.

You may give us your Credit Card details over the phone.


Shipping:

We can ship your purchase anywhere you wish we reserve the right to ask the customer additional identifying detais before shipping .

Either way, you can rest assured that your partner will not guess the content of the parcel, as there is no indication whatsoever of the contents on the parcel. We have many years of experience with shipping surprise gifts!

We use Express Mail Services or FedEX and we send you a tracking number prior to delivery so that you can track your parcel on its way to you.


Wire Payments:

Receive a 2% discount on all shown prices (we add US$25 to the total, to cover our bank's incoming wire fees).

Our WIRE TRANSFER information is (please transfer the exact amount):

JP Morgan Chase Manhattan Bank
510 Fifth Avenue
New York, NY 10036

In favor of:
Diamonds-Usa.com Inc.
We will call you with an account number
 
ABA# 021000021 
Swift code chasus33

 

We require your payment to clear at our bank before shipping your diamonds/jewelry (this usually takes a few hours within the USA and approximately three business days worldwide).

You may ship your order to any address you wish!


Down Payment Terms

We will reserve your selection for you (take it off the web site). We will authorize your credit card for 5% of the purchase total with a minimum of us$150 and maximum of us$650. This will be used as your first payment. We will reserve your selection for 7 days. You must inform us by the end of these 7 days whether you would like to continue with your order, or else your down payment will become non-refundable.


Lay Away Plan

1) Two to Five monthly payments by Credit Card or Wire Transfer. The monthly payments can be equal or flexible amounts. We do not charge interest or any other extra costs. You may use multiple credit cards.

2) Five % of purchase amount (with a maximum of us$650 and a minimum of us$150) is non refundable if order is cancelled for any reason during the payments time frame or within the 10 days inspection period and no other item is purchased instead from Diamonds-USA.

3) All Credit Card payments have a non- refundable 3% commission fee which we pay the Credit Card company.

4) Your diamond/jewelry will be sent after Diamonds-usa.com Inc receives the full payment for your order.

5) You can manage your own payments from your account area with us.


DISCLAIMER

1. International Orders

Diamonds-USA.com is pleased to offer our international customers the opportunity to purchase the products presented on our web sites. International customers will be responsible for all tariffs, duties and restrictions imposed by their respective countries.  Contact Us 

2. Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Diamonds-USA.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. 
We may require additional verification or information before accepting any order. 

3. Damages or losses liabilities

Diamonds-USA.com will not be liable to any damages or losses occurred due to late arrival of orders or to orders lost or stolen.

4. Applicable law and venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the state of Israel, applicable to agreements made and to be entirely performed within the state of Israel, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state of Israel and the courts located in Tel Aviv, Israel and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

5. Jewel metal weights are calculated in grams for 18K white gold. Ring metal weights are based on an average US  size 6.

6. When the settings are set with small, non certified diamonds, they are of average color G.

7. .LIABILITY LIMITATIONS

IN NO EVENT SHALL DIAMONDS-USA COM inc, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS,LOSS OF PLANNED PAYMENTS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES,, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM DIAMONDS USA.COM Inc, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO OUR RECORDS, PROGRAMS OR SERVICES.


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